Information

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Our Address

99 Hammond St
Waltham, MA 02451
US

Call: 781-647-1979
Email: info@mgiboston.com

Frequently Asked Questions

General

  • CAN I LAY A MEDALLION IN MY ENTRY WAY?

    There is no end to the possibilities. If you’d like a medallion in your entry way, or any other design for that matter, all we need are a drawing and dimensions and we can incorporate your design onto your new floor.

  • WHAT ITEMS CAN BE FABRICATED?

    Use your imagination! In addition to marble or granite flooring and countertops, we can also create your very own custom furniture from your choice of stone. For example, corner caddies for your shower, window sills, shower sills, door jams, soap dish, patio furniture, steps/risers, entertainment center, table tops, conference room table, fireplaces, etc. The sky’s the limit!

  • HOW DO I CARE FOR IT?

    Stones are a natural substance so they are porous, to a certain extent. Therefore, to prevent staining we recommend that all stone products be sealed a few weeks after installation, and one year periodically thereafter. You can do this easily yourself with sealing products which we offer in-stock. To clean your marble or granite, warm water and minimal soap will take out most surface stains.

  • WHAT KIND OF FINISHES CAN I HAVE ON THE COUNTERTOP?

    There are two basic finishes to choose from, either polished or honed. Polished granite or marble has a beautiful, smooth, glossy surface. Stone that is honed has a non-glossy, or matte, finish. We also offer an fascinating new “leather” finish for marble surfaces. Choices like these allow customers like you to coordinate their own tastes into the design of a room or area.

  • HOW DO I HAVE TO PREPARE MY HOME FOR THIS PROCESS?

    It is essential that your home be prepared for our installers to put your countertop or floor in place. All cabinets must be installed and secured to the wall before your countertop or tiling can be installed. This is the only way to insure proper and accurate installation of your granite/marble pieces.

  • WHAT KIND OF SINK CAN I USE?

    There are 2 basic types of sinks: a “drop in” and an “undermount”. A drop-in sink is simply a sink that sits in place in a hole through the top of your counter. This sink is essentially held in place because the rim of the sink extends out and sits around the edge of the cut-out. An undermount sink is mounted with bolts on the underside of the countertop. The perimeter of the cut-out in the marble or granite is visible and polished. This creates a very attractive, exquisite look. Of course, there are variations and exceptions to these 2 types of sinks, so it is extremely important that you let us know what kind of sink you have in your kitchen or bathroom. We will customize the cut-out in your countertop so that your sink will fit properly during installation. Keep in mind that we have access to a wide selection of custom-ordered sinks and we would be more than happy to assist you in selecting the sink that best suits your countertop and your taste!

  • WHAT KIND OF EDGES CAN I PUT ON MY COUNTERTOP?

    We offer the following edge styles for countertops. Please note: The thick red line represents a polished surface; the thin black line at the bottom is unpolished.

     

    We can also fabricate customized edges in addition to the styles you see above.

  • WHAT IS THE TURN AROUND TIME?

    Generally, turn around time for marble/granite is approximately 3 weeks from the time of your order, assuming typical availability and accessibility of materials and resources. This is assuming we have received your deposit and your home is prepared for installation. We require this amount of time to account for placing the order for the stone, for fabrication/ customization of your stone, as well as, installation at your home or place of business. We will always inform you should there be a delay or backorder. On occasion, your order may be ready sooner than 3 weeks, in which case we will notify you and possibly set up an earlier time for installation.

  • WHAT IS FABRICATION?

    Fabrication is the custom process in which we manufacture the stone of your choice into your very own countertop, floor tiles, furniture, etc. Fabrication includes cutting the slab of marble or granite to the correct size and shape; cutting any holes or grooves for placement of sink, faucets, soap dispenser, etc.; and finally, polishing the stone to your desired finish.

  • CAN I CHOOSE MY OWN STONE?

    Of course! Our showroom has many kinds of marble and granite on display. When you come in, take a look around. There is so much to choose from. And if you have a specific stone in mind, let us know; we will try our best to research and locate it (or something similar) for you. Once you have viewed our samples and have your stone in mind, we encourage all customers visit our modern fabrication facility to view the actual slab before cutting, ensuring that the stone to your liking.

  • WHAT IS THE PROCESS?

    First, what kind of stone do you want? Visit our showroom and choose from our wide selection of granite and marble. Then, let us know what you are in need of: tile flooring, kitchen countertop, bathroom vanity, etc. Someone from our knowledgeable sales team will assist you with details such as accents, edge type, finish/surface type, and backsplashes. We will need a precise template of the countertop with exact measurements and location of sink(s), soap dispenser, appliances, etc. You can do this yourself with cardboard or plywood, or we can perform this step for you in your home. Then, the template is sent to the shop where slabs are cut, polished and finished. If you are tiling your floor, we will need to know the square footage of the room(s) or area(s) to be tiled. Finally, we come to your home and install your new counter or floor.

  • I DON’T THINK I CAN AFFORD GRANITE/MARBLE.

    You’d be surprised at how affordable marble or granite can be for you! Let us quote your kitchen or bathroom. There are several relatively affordable options available for someone interested in furnishing or accenting their home with stone. Granite or marble tiling may be a desirable, more affordable alternative to slabs, however may require more time/labor. If you can provide us with a drawing and/or measurements, we’ll try to provide a quote for you on the spot!